Ensure better patients’ experience by less waiting time, reduce workload of medical staff in clinics, allow better personnel utilisation by combining phone appointment booking and management into a single, efficient call centre.

E-Commerce
 

 

Functionalities:

  • Rules driven booking process that can be served by non-medical staff
  • Access to all resources from one system
  • Call queues, call scheduling, reminders
  • Appointment confirmation and approval workflows
  • Reporting performance

 

Benefits:

  • Reduces workload for medical staff in clinics
  • Ensures better patient customer experience
    • less phone waiting time
    • professional handling of calls by dedicated staff
  • Allows better personnel utilisation